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How CITS can help with Voice of the Customer (VOC)


If you don’t know how your customers view your business, what their experience is like when they interact with you, or  what their needs are, you can't... Read More


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6 Factors To Consider When Choosing To Outsource


Creating your own call center can be an expensive and time-consuming investment, especially for growing companies. Investments in... Read More


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Hiring Employees That Reflect Our Brand Values


Hiring the best talent is never easy, and it’s become even more challenging in the current business environment. That’s one reasons that... Read More


Your customers are your most valuable asset, discover how to evolve to meet their needs with the latest insights from our experts.



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Rethinking Direct Sales and Order Fulfillment


When companies consider outsourcing, they 
don’t often consider outsourcing their direct 
sales and order fulfillment processes as well however... Read More


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Running a CX Checkup on 

Your Business


Customer Experience is everything when it 
comes to growing your business, shaping the perception of your brand, and creating a loyal repeat customer base.... Read More


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Connecting with Customers Across Generations


Most companies sell their products and services to customers across a wide range of ages, from Boomers to Gen X to Millennials to Gen Z. If your... Read More

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