Working with Canon ITS

Whenever clients choose Canon Information Technology Services to provide innovative customer service solutions, one common question asked is what is our onboarding process?

We work with clients as an active partner to suit their business model – adjusting support and processes as needs change, and helping clients grow and succeed at a pace that fits their unique business. Our collaborative onboarding process begins with our immersion into your business, learning as much as possible about operations.

Next, we select staff and services that are ideally matched to boost positive customer engagement and minimize risk. We incorporate continued training, assessments, and performance feedback to ensure your sales team becomes experts in your business and virtually indistinguishable from your own employees.

These practices are just part of how Canon ITS can assist with change control – keeping turnover low among trained agents, so your customer service representatives accumulate valuable knowledge and experience that translates into better customer service experiences for any query.

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The greatest benefit Canon ITS delivers for clients is the use of a single, comprehensive platform to target all the essential areas of customer service simultaneously. Instead of trying to improve individual areas of customer service operations with a variety of tools, we offer a suite of resources that can be tailored and crafted to your specific business needs.

Canon ITS will integrate with your e-commerce platform and/or help establish an online system for customer order management and inventory monitoring. Callers can place orders directly with our agents without knowing they are dealing with an outsourced company. This includes pre-sale support to help a customer decide which products to purchase and additional accessories and services when appropriate.

Canon ITS can also offer assistance with lead generation and qualification – not only seeking out potential new customers and clients for your business but evaluating their likelihood to convert and become reliable users of your business services. Our suite of BPO solutions can help you save money, save time, and conserve your staff and resources for growing your products and services.

From staffing and managing professional call centers to providing responsive and personalized customer service, to using innovative methods to capture volumes of customer data to better inform your business decisions and planning, Canon ITS here as an extension of your business to help your company reach its maximum potential. Contact us today to find out more.

As multiple sectors of the modern economy continue to shift toward focusing on offering customers choices and “on-demand” services, customers have even more power than ever. Successful modern business owners know that developing business operations with a consistent focus on matching shifting customer needs and demands is essential.

At Canon ITS, we know the importance of a positive customer experience because we’ve seen its value with our own customers as well as with the customers of our clients. Ensuring a positive customer experience is about more... Read More