Direct sales and order fulfillment


When people think of outsourcing customer service, they don’t often consider outsourcing their direct sales and order fulfillment processes as well. However, Canon ITS is proud to offer industry-leading experience and professional knowledge that can help expand and optimize your direct sales and order fulfillment needs, no matter what industry you operate within. Effective sales staff and processes can deliver much needed brand growth and engagement. Canon ITS is proud to take our battle-tested sales methods and bring them to bear for your business.


Canon ITS views our work with clients on direct sales and order fulfillment initiatives as a partnership - we learn your business inside and out, including your core values and expectations for customer interactions. We then bring highly trained staff on board to take over your sales workflows and deliver measurable results that can improve your bottom line, increase new customer leads, and drive your conversion rate higher. Canon ITS also incorporates ongoing training, evaluations, and performance feedback to ensure that sales agents continue to grow and represent your business effectively with each new customer interaction.


Canon ITS will plug into your e-commerce platform and/or help establish an online system for customer order management and inventory monitoring. Callers can place orders directly with our agents without knowing they're dealing with an outsourced company. This includes pre-sale support to help a customer decide which products to purchase and additional accessories and services when appropriate.



Frequently Asked Questions about Canon ITS direct sales and order fulfillment

    

  

                                      


What is your approach to designing a solution for our business?

We work with clients as an active partner to suit their business model – adjusting support and processes as needs change, and helping clients grow and succeed at a pace that fits their unique business. Our collaborative onboarding process begins with our immersion into your business, learning as much as possible about operations. Next, we select staff and services that are ideally matched to boost positive customer engagement and minimize risk. We incorporate continued training, assessments, and performance feedback to ensure your sales team becomes experts in your business and virtually indistinguishable from your own employees.


How do you select your employees?

Our rigorous recruiting finds agents with social media and customer service experience. Using skill-testing and thorough background checks, our process supports low turnover and an average tenure of over 9 years.


How do you prepare your team to support our customers? 

Ours is a custom process design. Through detailed knowledge of your business and acquisition workshops, we develop training built uniquely for each client.


What can we expect working with your team?

Always expect the best the Canon brand has to offer. We are responsive to your ideas, questions, and changing business needs. Our frequent reporting helps you make data-driven decisions to maximize profit, growth, and customer satisfaction. You get a dedicated client services team to take care of any needs you have along the way.


What should I expect to pay?

Our solutions are designed with your input, providing you with a suite of resources and a complete solution crafted to your specific business needs – all while ensuring you only pay for what you use. Contact us to learn more.


Interested in learning more about how Canon ITS can provide technical support for your business? Contact us today! here


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