Technical Support

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Whether you offer a service or sell products through a digital marketplace, one of the single biggest drivers of customer queries and support requests are technical support questions. With the variety of browsers and devices employed by users worldwide, there are always going to be technical support requests from your customers. Technical support is even more important when you consider that large volumes of customers cite frustration with technical issues as one of the biggest reasons they choose to go with a competing brand or service.


Canon ITS offers a professional and comprehensive set of technical support solutions to help you free up your staff to work on other critical business operations. Outsourcing technical support with Canon ITS can remove these headaches from your daily operations, ensuring that your customers are treated professionally and responsively no matter what their technical support needs.

Frequently Asked Questions about Canon ITS technical support 

    

  

                                      


What is your approach to designing a solution for our business?

We work with clients as an active partner to suit their business model – adjusting support and processes as needs change, and helping clients grow and succeed at a pace that fits their unique business. Our collaborative onboarding process begins with our immersion into your business, learning as much as possible about operations. Next, we select staff and services that are ideally matched to boost positive customer engagement and minimize risk. We incorporate continued training, assessments, and performance feedback to ensure your sales team becomes experts in your business and virtually indistinguishable from your own employees.


How do you select your employees?

Our rigorous recruiting finds agents with social media and customer service experience. Using skill-testing and thorough background checks, our process supports low turnover and an average tenure of over 9 years.


How do you prepare your team to support our customers? 

Ours is a custom process design. Through detailed knowledge of your business and acquisition workshops, we develop training built uniquely for each client.


What can we expect working with your team?

Always expect the best the Canon brand has to offer. We are responsive to your ideas, questions, and changing business needs. Our frequent reporting helps you make data-driven decisions to maximize profit, growth, and customer satisfaction. You get a dedicated client services team to take care of any needs you have along the way.


What should I expect to pay?

Our solutions are designed with your input, providing you with a suite of resources and a complete solution crafted to your specific business needs – all while ensuring you only pay for what you use. Contact us to learn more.


Interested in learning more about how Canon ITS can provide technical support for your business? Contact us today! here


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