Our Insights

At Canon Information Technology Service (Canon ITS) we extend our expertise to other companies who want to take care of their customers in the same way we do. We have been offering superior customer service to millions of happy customers for over 25 years and consider ourselves industry experts when it comes to customer experience management and outsourcing call center services.

Your customers are one of your most valuable assets and we understand the need for cutting edge customer service solutions that ensure every customer feels heard and valued. Discover how to evolve to meet your customers’ needs with the latest industries insights from our experts.

Blogs

Case Studies

Canon ITS offers Customizable Solutions - Tailormade for your business

Each business has unique needs and goals. Whether your business is just getting off the ground, or you're ready to build upon years of success, Customer Support Solutions by Canon are designed to meet your specific need.

Our consultative approach has just one goal: enabling you to achieve MORE.

We'll learn from you and collaborate with you to design the right solutions to fulfill your company or brand needs, goals, and vision. Our team will help you deliver the consistently excellent results you need to make the connections that count.

HeroImage1_r1

Our Onboarding Process

We begin by learning everything we can about your business and your products. Our team meets with yours and we dive into your company’s values, mission, and culture.

Then we immerse ourselves into your products and services. We select our most suited staff and hire employees with the ideal characteristics and skills necessary to suit your needs.

Through continued training, assessments, and performance feedback, your customer service team becomes experts in your product and/or service, operating as an extension of your business. Depending on the size and scope of your customer service needs, we can onboard an average 30 days from start to finish. Find out more...