who we are

Canon History


Canon has a long heritage of knowing our customers, our products and bringing together the support that’s required to help our customers success. With Canon Information Technology Service (Canon ITS) we can help extend our expertise to other companies who want to take care of their customers in the same way we do.


For over 25 years Canon ITS has specialized in creating customer experience programs. By working as an extension of your brand we provide BPO solutions centering on customer service and customer experience management. 


Companies both large and small often find executing effective customer service to be a time-consuming and expensive investment, but Canon ITS delivers BPO solutions that can fit your existing needs, while open up new avenues for gathering feedback and data from every customer interaction.


Canon ITS offers highly trained and qualified staff that can live-answer customer phone calls, help answer and manage chat volume and provide social media moderation services that free your employees to work on other aspects of your business.




How can Canon ITS help your business?


Canon ITS can design CRM solutions that allow any client to gain specific insights about their customers, emerging trends and new needs and demands from your existing customer base.The Canon ITS team prides itself on getting to know every aspect of your business, even before a contract begins. From developing customer service solutions that can ensure every one of your customers feels heard and valued, to delivering cutting-edge solutions for identifying existing customer needs or avenues for reaching new customers, choosing Canon ITS as your partner for business process outsourcing can help you retain customers, increase conversions, and minimize returns to grow your brand outreach and your revenue.


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The Canon ITS team prides itself on getting to know every aspect of your business, even before a contract begins. From developing customer service solutions that can ensure every one of your customers feels heard and valued, to delivering cutting-edge solutions for identifying existing customer needs or avenues for reaching new customers, choosing Canon ITS as your partner for business process outsourcing can help you retain customers, increase conversions, and minimize returns to grow your brand outreach and your revenue. Our team of highly trained Canon employees is based completely in the United States, with two state of the art customer support centers in Chesapeake, Virginia and Albuquerque, New Mexico.



Interested in learning more about how Canon ITS can provide BPO services for your business? 

Contact us today!



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