Team members know that I am always ready to hear their observations and suggestions, and pass relevant information on to other parts of the company. Our service agents act like a radar system; often, they are the first to spot new trends, issues, and opportunities.
Even after over two decades at Canon, the company's attitude toward customer service still makes me proud. I give tours of our contact center almost weekly. We walk through row after row of reps hard at work, and in each conversation, you can hear the passion. And even when you can tell that someone is dealing with a difficult conversation, you see that they never give up or lose their patience.
They're always warm. They're always listening. Day in and day out, they're doing one of the most difficult and important jobs, and they are what keep customers coming back.
Contact us today to learn how Canon ITS can help your business grow through the Art of Listening.