Our Employee Experience 

Our goal at Canon Information Technology Services is to provide people with the tools they need to succeed, whether that is supporting our customers or supporting our employees. With our customers it means offering support with their products and with our employees, it means creating a detailed induction course, so our employees feel supported and in turn are prepared to support our customers.

The team is dedicated to helping new hires succeed and thrive in their role and this starts with our training process. To support our customers, we first must support our people. We start that process by teaching our new hires how to use their resources and the basics of the products they will be working with. Following this we let our employees listen to real-life calls from other agents and discuss different options to offering support to our customers.

After our employees feel comfortable with the products and resources, they enter the nesting period, where they begin to take calls and at the end of each day they return to the classroom and discusses the different calls they took with the class. This opportunity allows our trainers to help new hires grow in their new role and develop new skills, allowing them to become the customer service experts that CITS is known for. We want to prepare our agents for success and by reflecting and discussing different ways to handle calls we can help identify areas for growth.

Like any customer facing role, there are some things our employees will learn on the job, but we ensure they have all the support they need, whether it’s spending extra time with their supervisor to learn their processes and flows or communicating with co-workers in Teams asking for advice. We aim to provide high levels of support to all our staff members so they can become the best versions of themselves and excel at their job.  

What is Canon ITS Looking for?

Canon is always searching for fresh talent to ensure we maintain the highest standard of customer support. We know just how vital technical and soft skills are, but we go above and beyond to look for an employee that will fit the team. Our most sought-after quality is listening. We want to connect with people who have the gift of listening and can connect with our customers through active listening. Responsive listening on our end sets us apart from other companies and helps us give companies the best customer services they are hoping for! If you feel you would be a great fit for our team apply here: