Customer Service Solutions

For growing companies and large companies with sizable customer bases, processing customer queries and requests can involve significant human capital and investment. When your business processes hundreds or thousands of transactions every day, the support requests alone can require significant training and hiring of staff, and investments in processes and manager roles to oversee and ensure quality of handling those customer interactions. Therefore, call center outsourcing with Canon Information Technology Services (Canon ITS) may be an ideal solution for your business.

When using customer support solutions powered by Canon, we provide the ability for your business to deliver quality customer service to every new and existing customer and make them feel valued and heard, while not draining resources from your business that could be better spent innovating or developing new products and services.

Here are a few of the benefits of outsourcing your inbound call center or outbound call center to Canon ITS:

Save money and time

The investment required to establish a call center from scratch and staff it internally can cost hundreds of thousands, if not millions of dollars. For companies experiencing growing demand but still working with limited capital and resources, outsourcing your call center can allow you to deliver outstanding customer service without inhibiting your company’s growth plan.

Scalable and Flexible Call Center Services

An internal call center might fall victim to the rise and fall of your customer demands. Instead of wasting money on an overstaffed call center, only to become overwhelmed by surges in customer support requests during a peak period for your particular business, call center outsourcing provided by Canon ITS can allow for scaling up or down your customer service staff to meet rising and falling demand.

Call center staff that truly know your business

Unlike relying on call center software or impersonal chatbots to handle customer needs, the Canon ITS call center staff learns your business and brand from the inside out. By knowing the values and goals of your business, as well as the demands and needs of your customers and clients, the Canon ITS call center staff serve as an extension of your business and brand representatives as loyal and dedicated to your brand and product as your own employees.

Quality control and professional standards

Drawing on years of successful experience providing award-winning call center operations for the Canon family of products and services, Canon ITS features industry-leading standards and processes for ensuring quality control and high performance from every call center employee. Canon ITS can bring proven experience with successful customer service to any brand or business, large or small.

Innovative methods for collecting data to inform your business

Canon ITS proudly offers a variety of methods for collecting and analyzing data from call center interactions to help give you an insight into the shifting needs and new requests of your customers. By incorporating best practices in measuring customer sentiment, analyzing methods for lowering returns and increasing customer conversion, and a host of other innovative methods, Canon ITS can help you learn valuable information from every customer interaction to better tailor your products or services toward your customers now and in the future.

Why does Canon ITS stand out from other customer service outsourcing companies?

Choosing to outsource customer service is a tough decision for many companies - it’s not easy to trust someone else with treating your customers with respect and serving as an extension of your business. That’s why Canon ITS is proud of our history of award-winning customer service experience - we know firsthand how important the best customer service training can be in terms of letting customers feel heard and valued from years of experience ourselves.

Canon ITS’ approach to delivering customer service solutions for your business goes far beyond simply creating a customer service call center - we offer an array of customer service techniques that not only help save you the time and effort of managing your own customer service staff, but provide plenty of additional benefits for your business. These include:

• Before Canon ITS starts working for your company, we learn everything we can about your business - from your values to operational processes. We want to serve as a seamless extension of your business, with customer service staff that work as true representatives of your brand and values.

• Canon ITS can offer call center services that can be scaled up and down depending on the rise and fall of customer volume at your business, saving you countless hours and dollars in creating and managing your own call center staffing support.

• With Canon ITS managing customer service staff, you no longer need to devote HR resources and training time to managing employee turnover. Instead, Canon ITS will ensure you always have the trained customer service support staff you need at any time.

• Serving your customers isn’t the only thing our staff can provide - from CRM solutions to help maximize customer retention and growth, to providing insights and business plan suggestions to guide the evolution of your customer service in the future, we can collect and provide data that can truly inform your business decisions.

Interested in learning more about how Canon ITS can provide technical support for your business? Contact us today! here

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