Rethinking Direct Sales and Order Fulfillment

What should your business consider when seeking a direct sales and fulfillment partner?

When companies consider outsourcing, they don’t often consider outsourcing their direct sales and order fulfillment processes as well. However, consider this – if your business partnered with a BPO that had industry leading experience and professional knowledge – wouldn’t this knowledge be invaluable to your direct sales and fulfillment operations?

If your business is rethinking your direct sales and fulfillment operations, here are three areas you should consider when seeking a fulfillment partner to help you achieve success.

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Scalability

With the help of a virtual sales organization, your business will be able to transform market demand into profit in a short period and your fulfillment partner should be able to meet these demands. For this, they should have the following capacities:

• The ability to strategize to efficiently manage transportation costs and delivery times as your business grows.

• A warehouse structure, operations, and automation that is adaptable to changing order profiles and volume to reduce cost-per-order. Choose a service that can examine and propose automation to reduce expenses.

.• The ability to increase direct sales by implementing their industry experience

Brand Continuity

When your customers purchase from you, they aren't purchasing a commodity at the lowest possible price for direct selling enterprises. Instead, they are altering their way of life. As a result, the focus shifts from the product to the brand. As a result, direct sellers are looking for a high-quality presentation during delivery with a box bearing their brand. Everything about the delivery of your product should be an extension on what your brand offers your customers.

Your fulfillment partner should be able to provide a high degree of package customization. Select a shipping partner that appreciates the significance of your product's WOW factor and can handle any special delivery requirements you may have. By choosing to partner with Canon ITS, not only will we act as an extension of your brand but we can help your company grow through sharing our industry expertise.

Knowledge is Power

Many of the fulfillment issues faced by the direct selling sector are similar to those faced by the e-commerce industry. However, there are enough intricacies dealing with such a third-party logistics company that collaborates with other direct sales organizations that might provide significant benefits. Here are a few examples:

• Fluctuating volumes should not create an issue due to consecutive day offers or other events.

.• Experienced third-party logistics providers understand how to handle peak load while controlling labor expenses.

.• They will ensure that the infrastructure is future proof. The proper supplier will have a nationwide network capable of bringing your goods closer to consumers and growing when your revenue growth dictates that it is necessary to do so.

Knowledge

Canon ITS is Critical to Direct Selling & Order Fulfillment Excellence

Fulfillment for B2C customers is not all the same. Complicated inventory management, unforeseen surges in volume, and the need for specialized packaging are all issues that direct selling organizations face regularly. At Canon ITS, we view our work with clients on direct sales and order fulfillment initiatives as a partnership - we learn your business inside and out, including your core values and expectations for customer interactions. We then bring highly trained staff on board to take over your sales workflows and deliver measurable results that can improve your bottom line, increase new customer leads, and drive your conversion rate higher.

We also incorporate ongoing training, evaluations, and performance feedback to ensure that sales agents continue to grow and represent your business effectively with each new customer interaction. It doesn't matter what sector you're in; Canon Information Technology Services is here to assist you in expanding and optimizing your direct sales and order fulfillment requirements.

Interested in learning more about how we can help your business growth? Contact us today!