Five Reasons to Outsource with Canon ITS

Creating your own call center can be an expensive and time-consuming investment, especially for growing companies. Investments in facilities, hiring and staffing, managing employee turnover, evaluating service interactions, and balancing staffing levels are all normal challenges in operating a call center. However, these challenges might be too much for a growing small business to take on alongside normal business operations.

Many businesses today choose to outsource call center operations. By outsourcing your call center through Canon ITS, you also outsource the stress and headaches involved in creating an enterprise-level call center. Not only drawing on years of award-winning customer service, Canon ITS operates call center services for companies working within a variety of market verticals. Outsourcing your call center with them can deliver significant and measurable benefits for your business.

Whether you are a growing company or an established brand, if you want to improve your customers’ experience and streamline operations, Canon ITS call center services delivers. Here are five reasons to choose them as your outsourcer:

Reduced costs and HR load

• As mentioned above, setting up a call center requires major investments (in the hundreds of thousands or even millions of dollars) in both facilities and staffing. Outsourced call centers allow these costs to be distributed across many clients, who each benefit by paying only for the services needed on an hourly or transactional basis.


• Outsourcers can also “share” agents with multiple clients, which reduces idle time and can deliver a lower cost-per-call rate for clients.

Scalability and flexibility to meet fluctuations in demand and volume

• For many businesses, call volumes rise and fall depending on seasonal demand, so an in-house call center is at the mercy of periods of low volumes, resulting in idle agents. Because clients pool and share call center staff, Canon ITS can scale your staffing to match your specific needs, offering you the right amount of staffing at the right times.


• Agents can work efficiently and avoid idle time, and managers can schedule and train staff more effectively – giving you reduced costs-per-call.


• Similarly, Canon ITS call centers have the built-in size and staff to ramp up quickly if call volumes spike due to seasonal activity, major promotions, or marketing campaigns.

Quality control that ensures professional customer service interactions

• One of the biggest advantages Canon ITS call center services offer is the professional quality control and evaluative practices, ensuring call center staff are both well-trained and represent the values and messaging of your brand in every service interaction.


• Canon ITS will learn your business inside and out, training staff to represent your brand as if they were in-house employees with a vested interest in respecting your customers and their concerns, as well as hearing their feedback.


• Canon ITS also uses performance improvement plans to maximize answer time and service request resolutions, ensuring your customers are satisfied with their interactions.