Online and Social Media Support


More and more customers these days turn to a very different customer service desk when they are looking for assistance from a company. They log on to Facebook, Instagram, Twitter, and other social media sites, where companies are often providing traditional customer service through a less traditional platform. The reasons are many: social media branding pages offer a direct window into customer sentiment (a surge of posts about a website page being down, for example) as well as a two-way communication tool, complete with multimedia capabilities.


No matter the size of your business, actively and responsively managing your social and online support channels can be a daunting undertaking. From training staff on brand consistency, to monitoring the effectiveness of customer interactions and improving workflows to create positive customer sentiment, it takes a significant investment of time and resources to help your brand achieve true enterprise-level online and social media support services.

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That’s where Canon ITS can help. From offering highly qualified and trained staff to monitor your social and online support channels, to delivering ongoing training and evaluations to identify areas of growth and ensure brand unity, Canon ITS draws on a wealth of experience in online and social support services to help you deliver the consistent and professional customer experience you seek in every customer interaction.

Frequently Asked Questions about Canon ITS online and social media support

    

  

                                      


What is your approach to designing a solution for our business?

We work with clients as an active partner to suit their business model – adjusting support and processes as needs change, and helping clients grow and succeed at a pace that fits their unique business. Our collaborative onboarding process begins with our immersion into your business, learning as much as possible about operations. Next, we select staff and services that are ideally matched to boost positive customer engagement and minimize risk. We incorporate continued training, assessments, and performance feedback to ensure your sales team becomes experts in your business and virtually indistinguishable from your own employees.


How do you select your employees?

Our rigorous recruiting finds agents with social media and customer service experience. Using skill-testing and thorough background checks, our process supports low turnover and an average tenure of over 9 years.


How do you prepare your team to support our customers? 

Ours is a custom process design. Through detailed knowledge of your business and acquisition workshops, we develop training built uniquely for each client.


What can we expect working with your team?

Always expect the best the Canon brand has to offer. We are responsive to your ideas, questions, and changing business needs. Our frequent reporting helps you make data-driven decisions to maximize profit, growth, and customer satisfaction. You get a dedicated client services team to take care of any needs you have along the way.


What should I expect to pay?

Our solutions are designed with your input, providing you with a suite of resources and a complete solution crafted to your specific business needs – all while ensuring you only pay for what you use. Contact us to learn more.


Interested in learning more about how Canon ITS can provide technical support for your business? Contact us today! here


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