Canon Information Technology Services, Inc. (Canon ITS) is the support company for Canon products sold in the United States. Canon ITS employs over 500 people and is located in Chesapeake, Virginia. We provide industry leading support to end user and business customers, on pre-sales, sales and post sales related inquiries. Canon ITS is a subsidiary of Canon U.S.A., Inc., which is located in Melville, New York.
Whether by telephone, e-mail, or via the internet, highly trained specialists are ready to assist Canon customers. Committed to quick and easy resolution of all support issues, our specialists are dedicated to delivering industry-leading response times and quality customer service. In addition, Canon ITS is committed to continuous service improvement and investment in customer support technologies.
Canon ITS implements new and innovative ways to improve operations, creating a strong working environment, and is designed to exceed customer expectations, meet market demands while increasing employee satisfaction.
As industry leaders, we understand that reputations are earned one customer at a time. The family of Canon companies has, at its foundation, an uncompromising dedication to product reliability, service, and support. Canon has created a sustainable and reliable brand by working together across all business entities.
Canon Inc. is listed as number 4 in the computer industry on Fortune Magazine's World’s Most Admired Companies 2013. Canon U.S.A., Inc. is proud to announce that Canon has received top honors in Customer Satisfaction from J.D. Power for its line of PIXMA Multi-Function Inkjet Printers*. For the 10th year in a row, Canon U.S.A., Inc. was honored to receive the 2013 Readers' Choice Award for Service & Reliability from PCMag.com for both Printers and Digital Cameras, and for the third consecutive year, Canon U.S.A., Inc. was the proud recipient of the 2013 Readers' Choice Award for Service & Reliability in Camcorders as well.
*J.D. Power 2013 Multi-Functional Inkjet Printer Satisfaction ReportSM. Report based on responses from 2,318 consumers measuring four brands and measures opinions of consumers with their multi-function inkjet printer. Proprietary study results are based on experiences and perceptions of consumers surveyed August 2013. Your experiences may vary. Visit www.jdpower.com.
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